Customer Care

           
SHIPPING METHODS
brazenpalace.com delivers parcels all over the world via Australia Post. All orders are handled and processed within 2 working days. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. brazenpalace.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of Brazen Palace. Once orders are sent a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out.
              
Available Items
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.
             
Pre-orderable Items
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, brazenpalace.com will promptly inform and refund customers. brazenpalace.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of Brazen Palace that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page. In pre-order purchases, credit cards are debited at the moment the order is placed. Regarding orders with available items and pre-orderable items, shipment will have in 2 different phases:
         
1. Available merchandise will be shipped with standard shipping methods.
2. Pre-orderable items will be shipped right after items are available in stock.
         
SHIPPING COSTS
brazenpalace.com offers free standard shipping and express shipping worldwide.
         
FAILED DELIVERY
By placing an order, customers establish a commercial relationship with brazenpalace.com and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender. The customer will then bear the additional cost of re-shipping.
         
DELIVERY TIME
brazenpalace.com processes orders from Monday to Friday. brazenpalace.com processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day. brazenpalace.com ships all over the world via Australia Post. brazenpalace.com cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to Brazen Palaces' control. Once shipped, arrival time of packages may vary from country to country. Brazen Palace offers free standard shipping worldwide. Estimated delivery timeframes per zone can be found below.
                    
        Australia & New Zealand: 3-5 business days
Europe: 6-8 business days
North America: 6-8 business days
South America: 7-9 business days
Asia: 7-9 business days
Rest Of The World: 8-10 business days
                 
REFUNDS/RETURNS/EXCHANGES
brazenpalace.com will not issue refunds unless there is manufacturing fault present. brazenpalace.com does not offer an exchange or refund for any items where you have ordered the incorrect size or style, changed your mind, decided you did not like the purchase or had no use for it. For all other items you may exchange within 7 days from date of purchase and within 15 days for international orders. Customers will be responsible for all shipping & re-shipping charges for exchanges. Items not received within this timeframe will not be accepted. Brazen Palace must receive the product in the original packaging and in the exact condition it was sent out in. It must not have been worn. Any changes in currency during the return period will not be reimbursed. In order to start the exchange or refund process the customers can contact the Brazen Palace customer care team via email at customercare@brazenpalace.com.
            
PAYMENT METHODS
brazenpalace.com currently accepts payments using Mastercard, Visa, American Express, PayPal and AfterPay.
         
SHIPMENT TRACKING
When the order will be tendered to the courier, customers receive an email providing the tracking number related to the order. To monitor the status of your order, customers may visit the Australia Post official website and insert the given tracking number in the specific area.
          
TERMS & CONDITIONS
This document contains the terms and conditions that govern the website brazenpalace.com. By brazenpalace.com the user agrees to respect and act upon all the terms and conditions in this document and all other policies on brazenpalace.com. Users who do not accept these terms may be asked by brazenpalace.com to refrain from using the site. brazenpalace.com reserves the right to change, remove or replace terms, conditions and policies without notice or warning. We urge users to check back often and stay up to date on the latest updates and legal issues. The use and access of brazenpalace.com is for personal use only.